Frequently Asked Questions

Card top-ups are typically instant, with credit appearing in your account within seconds. Voucher top-ups may take 1-5 minutes to process. If you don't see the credit after 10-15 minutes, check your transaction history in the Yettel app or dial *123# to verify your balance. If the top-up still doesn't appear, contact Yettel customer support with your transaction details.

For card payments: First, verify that your card details are correct and you have sufficient funds. Ensure international transactions are enabled if you're using a foreign card. For vouchers: Check that the PIN was entered correctly and the voucher hasn't expired. If problems persist, try a different payment method or contact your bank/card issuer. Always keep transaction references for troubleshooting.

Yettel doesn't charge additional fees for top-ups. However, your bank or card issuer might apply transaction fees, especially for international transactions or currency conversions. Physical vouchers typically have no extra fees, but some retailers might charge a small service fee. Always check with your payment provider for specific fee structures.

Yes, Yettel accepts international cards from major providers like Visa, MasterCard, and American Express. However, your bank may charge foreign transaction fees, and some banks might block international transactions by default. It's recommended to inform your bank beforehand about potential international payments to avoid declines. Also, ensure your card supports 3D Secure authentication, which is required for international transactions.

Yettel accepts most major debit and credit cards including Visa, MasterCard, and American Express. Some regional card types may also be supported depending on your country. Prepaid cards are generally accepted unless specifically restricted by the card issuer. For the most current information on accepted card types, check the payment section in your Yettel app or website.

Yes, Yettel uses industry-standard encryption and security protocols to protect your card information. All transactions are processed through secure payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard) requirements. Your full card details are never stored on Yettel's servers. For added security, enable two-factor authentication on your Yettel account and regularly monitor your transaction history.

Yes, Yettel offers the option to securely save your card details for faster checkout in future transactions. These details are tokenized and stored in compliance with payment security standards. You can manage saved cards in your account settings, with the ability to add, remove, or set a default payment method at any time. Only save cards on devices that you personally secure with passwords or biometric authentication.

Yettel vouchers are available at a wide range of authorized retailers including convenience stores, supermarkets, gas stations, and official Yettel stores. You can also purchase e-vouchers online through authorized Yettel partners. Always look for official Yettel signage and branding to ensure you're buying genuine vouchers. Avoid purchasing from unofficial sources as counterfeit vouchers may not work.

Physical vouchers are scratch cards purchased at retail locations, while e-vouchers are digital codes delivered via SMS or email. Both provide the same value, but e-vouchers offer instant delivery and don't require physical storage. Physical vouchers can be gifted easily and don't require an internet connection to purchase, while e-vouchers are more convenient for immediate use and remote delivery.

Yes, vouchers typically have an expiration date printed on them. This is usually 6-12 months from the purchase date. Always check the expiry date before buying and use the voucher before this date to avoid losing its value. Expired vouchers cannot be redeemed, and most retailers won't refund expired vouchers, so it's important to use them promptly after purchase.

Official Yettel agents display prominent Yettel branding and signage. You can verify an agent's status by checking the official Yettel store locator on their website or mobile app, or by calling Yettel customer service. Authorized agents should also be able to provide official receipts with Yettel branding. Avoid agents who cannot provide proof of authorization or who offer suspiciously discounted rates.

First, wait 10-15 minutes as sometimes there can be a delay in the system. If the credit still hasn't appeared, check with the agent and ask them to verify the transaction. If the issue persists, contact Yettel customer support with your receipt and transaction details. Always keep your receipt until you've confirmed the top-up was successful. Most agents can provide a transaction reference number for troubleshooting.

Most agents accept cash payments. Some larger locations or dedicated Yettel stores may also accept debit/credit cards or mobile payments. It's always best to confirm accepted payment methods before visiting, especially if you plan to use a payment method other than cash. Some agents in tourist areas might accept foreign currency, but exchange rates may not be favorable.

Yes, Yettel employs robust security measures to protect your information. This includes encryption of sensitive data, secure payment processing compliant with PCI DSS standards, and strict privacy policies. Your full payment details are never stored on Yettel's servers. For added security, enable two-factor authentication on your account and regularly review your transaction history for any unauthorized activity.

If you suspect fraudulent activity, immediately contact Yettel customer support through their official channels. Change your account password and enable two-factor authentication if you haven't already. Review your recent transactions and report any unauthorized charges. Yettel's security team will investigate and may temporarily suspend your account to prevent further unauthorized activity. Keep records of all communications for reference.

Yes, someone else can top up your Yettel account as long as they have your phone number. For card payments, they would need to know your number and have a valid payment method. For vouchers, they can purchase and provide you with the PIN. For agent transactions, they would need to provide your phone number and make the payment. You don't need to share your account password for someone to top up your account.