Safe • Convenient • Local

Yettel Authorized Agents & Stores

Find trusted locations to top up your Yettel account with cash. Learn how to identify official agents, protect your transactions, and resolve any issues.

Find Authorized Yettel Agents

Yettel has an extensive network of authorized agents and stores where you can top up your account with cash. These include dedicated Yettel stores, partner retailers, convenience stores, and supermarkets. Authorized agents display official Yettel signage and branding, making them easy to identify.

You can use the Yettel store locator on their official website or mobile app to find the nearest locations. Alternatively, you can call Yettel customer service for assistance in finding authorized agents in your area.

Official Verification: Always look for the official Yettel logo and branding. Authorized agents should be able to provide a receipt with Yettel branding for your transaction.

Prepare for Your Visit

Before visiting an agent, ensure you know your Yettel phone number and the amount you wish to top up. It's helpful to have the exact cash amount ready to expedite the process. While many agents can provide change, having the correct amount simplifies the transaction.

Consider visiting during non-peak hours (typically mid-morning or early afternoon on weekdays) to avoid long queues. If you're visiting a location for the first time, you might want to test with a smaller top-up amount before proceeding with larger transactions.

Complete Your Transaction

When you visit an agent, provide your Yettel phone number and the amount you wish to top up. The agent will process your payment and add the credit to your account. You should receive a confirmation message on your phone within minutes of the transaction being completed.

Always count your change and verify the transaction details before leaving the counter. Reputable agents will provide a printed receipt or digital confirmation of your top-up.

Security Advice: Never share your PIN or password with agents. A legitimate top-up transaction only requires your phone number and the payment amount.

Verify and Confirm

After completing your transaction, wait for the confirmation SMS from Yettel. This message should arrive within 1-5 minutes and will confirm the amount added to your account. If you don't receive confirmation within 10 minutes, check your balance by dialing *123# or through the Yettel app.

If the top-up doesn't appear in your account, first politely ask the agent to check the transaction. Keep your receipt as proof of payment. If issues persist, contact Yettel customer support with the transaction details.

Types of Locations

Yettel agents include dedicated brand stores, authorized retailers, convenience stores, supermarkets, and kiosks. Dedicated stores offer the full range of services, while smaller agents typically handle basic top-ups.

Operating Hours

Dedicated Yettel stores generally operate during standard business hours (9AM-6PM), while convenience stores and supermarkets may have extended hours, including evenings and weekends.

Transaction Limits

Most agents have minimum and maximum top-up limits. Minimums are typically around $5, while maximums can vary from $100 to $500 per transaction depending on the agent type.

Identifying Official Agents

To ensure you're using an authorized Yettel agent, look for these signs:

✓ Official Yettel signage and branding displayed prominently

✓ Ability to provide a printed receipt with Yettel branding

✓ Knowledgeable staff wearing Yettel-branded uniforms

✓ Appearance on the official Yettel store locator

✓ Clean, professional environment with clear pricing

Common Agent Locations

Yettel agents can be found in various locations, including:

Shopping Malls

High Streets

Convenience Stores

Supermarkets

Gas Stations

Airports

Train Stations

Neighborhood Kiosks

Frequently Asked Questions

How can I verify if an agent is officially authorized by Yettel?

Official Yettel agents display prominent Yettel branding and signage. You can verify an agent's status by checking the official Yettel store locator on their website or mobile app, or by calling Yettel customer service. Authorized agents should also be able to provide official receipts with Yettel branding.

What should I do if my top-up doesn't appear in my account?

First, wait 10-15 minutes as sometimes there can be a delay. If the credit still hasn't appeared, check with the agent and ask them to verify the transaction. If the issue persists, contact Yettel customer support with your receipt and transaction details. Always keep your receipt until you've confirmed the top-up was successful.

Are there any fees for topping up at an agent?

Yettel does not charge additional fees for top-ups at authorized agents. The amount you pay should equal the credit added to your account. However, some independent retailers might charge a small service fee, which they should disclose before the transaction. If in doubt, ask about any additional charges before completing your payment.

What are the operating hours for Yettel agents?

Operating hours vary by location. Dedicated Yettel stores typically follow standard business hours (9AM-6PM), while convenience stores, supermarkets, and other retailers may have extended hours, including evenings and weekends. It's best to check with specific locations for their exact operating hours.

Can I get a refund if there's an issue with my top-up?

Refunds for agent top-ups are handled on a case-by-case basis. If you experience an issue, first contact the agent where you made the payment. If they cannot resolve it, reach out to Yettel customer support with your receipt and transaction details. Having your receipt is crucial for resolving any transaction issues.

What payment methods do agents accept?

Most agents accept cash payments. Some larger locations or dedicated Yettel stores may also accept debit/credit cards or mobile payments. It's always best to confirm accepted payment methods before visiting, especially if you plan to use a payment method other than cash.

Need another payment method?

We have detailed guides for card payments and voucher top-ups.

Card guide Voucher guide